联系信息/客户支持政策

Contact Information & Customer Support Policy

Effective Date: July 1, 2026

Store Name: The Gift Shop

At The Gift Shop  we are committed to providing excellent customer service and support. Whether you have a question about a product, order, or service, our team is here to assist you.

1. Contact Information

You can reach us through the following channels:

Email: support@thegiftshop2u.com

Phone: +601157826288

Website Contact Form: Available on our “Contact Us” page

2. Customer Support Hours

Our support team is available during:

Monday – Saturday: 10:00 AM – 8:00 PM

Sunday: 11:00 AM – 5:00 PM

3. Response Time

We aim to respond to all inquiries within 24 hours on business days.

Complex issues may take up to 48 hours for a complete resolution.

Order-related queries are given priority for faster assistance.

4. Support Services

Our team can help you with:

Product inquiries and recommendations

Order placement and tracking

Returns, refunds, and exchanges

Payment-related issues

Custom and personalized gift requests

General questions about our services

5. Complaints & Feedback

We value your feedback and aim to resolve issues quickly:

Send complaints to support@thegiftshop2u.com with your Order ID and details

Complaints are acknowledged within 24 hours

Resolution is provided within 5 business days

6. Customer Responsibilities

To help us serve you better, please:

Provide accurate contact and order details

Report any issues within the specified timeframes

Communicate clearly and respectfully

7. Our Commitment

At GiftGlow, we strive to deliver a smooth and enjoyable experience from browsing to delivery. Your satisfaction is our priority, and we are dedicated to resolving your concerns efficiently.